Delivery and Fulfilment Policy

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Last updated 2 October 2026

Nationwide delivery. Delivery options and pricing are shown at checkout. Tracking information is provided once an order is dispatched.

B1 Delivery time. Orders are delivered within 2 to 4 working days from the date of payment, depending on the delivery area. The estimated delivery time is shown at checkout.

B2 Dispatch. Sellers must dispatch each order promptly after payment so that the 2 to 4 working day window can be met, and must load the tracking or waybill reference where a courier is used.

B3 Confirmed delivery. An order is confirmed as delivered only when the courier’s proof of delivery or the buyer confirms receipt. Delivery is never assumed. If an order has not been confirmed as delivered within 6 working days of dispatch, Amirify investigates with the courier and the seller, and the seller’s payout for that order stays on hold until delivery is confirmed.

B4 Delays. If an order will not arrive within the estimated window, the seller must tell Amirify and the buyer immediately. Section 19 of the CPA applies.

B5 Damage in transit. Buyers should report damage within 7 days of delivery with photos where available so Amirify can intervene promptly. This reporting window does not remove statutory rights, and alternative evidence may be provided where photos are unavailable. The seller is responsible for goods until they are delivered.

B6 Why this matters to payouts. The seller payout hold of 7 days starts when delivery is confirmed (see the Fees, Commission and Payouts policy).